- IndustryHospitality Technology (HospiTech) / Artificial Intelligence (AI)
- Overview Liliho is an AI-powered virtual assistant designed specifically for the hospitality industry, transforming how hotels and rental properties communicate with guests. This intelligent system automates and personalizes guest interactions—from pre-arrival inquiries to post-stay feedback—using natural language processing to provide instant, accurate, and context-aware responses 24/7, enhancing guest experience while significantly reducing operational workload.
Project Details
Liliho Virtual Assistant
Our Contribution
Our development focused on creating an intelligent, seamless, and scalable guest communication platform. Key points of our development included:
- Built an AI-powered hotel booking platform: Built an AI-powered hotel booking platform leveraging GPT-4o and RAG, accelerating real-time apartment detail extraction from 5,000+ PDFs, improving data processing efficiency by 35%.
- Chat-based system Developed a chat-based system with session management, increasing user engagement by 50% and enhancing booking conversions
- Pinecone Vector Database: Utilized Pinecone Vector Database for semantic search and retrieval, reducing query response time by 40% for apartment-specific searches
- APIs to optimize backend communicationIntegrated APIs to optimize backend communication, improving system response efficiency and maintaining a 99.9% uptime on AWS EC2 and S3.
